At Angie’s Closet, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website angiescloset.gr or make a purchase from our e-shop.
What data we collect.
We collect the following types of personal data: Personal Identification Data including name, email address, phone number, shipping and billing addresses, Financial Data/Payment Information including credit card details which are processed through secure payment gateways. Transaction Data/Details about purchases made, including products ordered and delivery information. Technical Data including IP address, browser type, operating system, referring URLs, and other device and usage data. Finally, Marketing and Communication Data which includes your preferences regarding receiving marketing communications from us and your communication history with us. We will not send you any marketing emails, unless you have provided your explicit consent to receive them (subscribed to our newsletter). You can unsubscribe from our newsletter at any time by sending us an email at info@angiescloset.gr stating you no longer wish to receive marketing emails from us. You may also opt out by clicking the ‘unsubscribe’ link included in every marketing email.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When we collect your data.
We collect your data when you make a purchase or attempt to make a purchase on our website, create an account or subscribe to our newsletter, communicate with us via email, phone, or our website, interact with our website using cookies or similar tracking technologies (refer to our Cookie Policy for more details).
For what purposes we collect data.
We use your personal data for the following purposes:
- Order Processing: To process and deliver your orders, including managing payments, shipping, and returns.
- Account Management: To create and manage your user account.
- Customer Service: To respond to your inquiries and provide support.
- Marketing: To send you promotional offers, newsletters, and updates if you have opted in to receive these communications.
- Website Improvement: To analyze usage data and improve the functionality and performance of our website.
- Legal Compliance: To comply with legal obligations, such as tax regulations or consumer protection laws.
Legal Grounds for processing data.
We process your personal data based on the following legal grounds:
- Contractual Necessity: When processing is required to fulfill our contract with you (e.g., to process your order).
- Legitimate Interests: For business purposes, such as improving our services, ensuring website security, and marketing (when explicit consent is not required).
- Consent: When you provide your explicit consent for marketing communications or the use of non-essential cookies. Marketing activities will only proceed with your explicit consent; without it, no marketing emails will be sent or user data analyzed for marketing purposes.
- Legal Obligation: To comply with legal or regulatory obligations, such as tax records or fraud prevention.
Who we share your data with.
We only share your data with trusted third parties when necessary, including:
- Service Providers: Secure payment processors like Google Pay and PayPal, and reliable delivery companies like BOX NOW.
- Compliance with Laws: If required to comply with legal obligations or respond to lawful requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners.
For how long we store your data.
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. Order details are retained for 2 years for tax and legal purposes. Marketing data is retained until you opt out of receiving communications. Account information is retained for 5 years or until you ask for the erasure of all your account related date, cookies are retained for a maximum time of 1 year ,and reviews are kept indefinitely for website functionality and user reference unless explicitly requested for removal by the user.
What rights you have and how to exercise them.
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your data, under certain conditions.
- Right to Restrict Processing: You can ask us to limit the processing of your data in specific cases.
- Right to Object: You can object to the processing of your data for marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw it at any time.
To exercise any of these rights, please contact us at info@angiescloset.gr and we will get back to you, completing your request within no more than a month from receiving your email.
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. For more information on how we use cookies, please refer to our Cookie Policy.
When visitors leave reviews on the site we collect the data shown in the reviews form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you request a password reset, your IP address will be included in the reset email.
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor reviews may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example shipping companies.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes via email or a notice on our website.
If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at:
info@angiescloset.gr
Angie’s Closet
Olympou 13, 50100, Kozani, Greece